Your Intercom setup is costing you more than your Intercom bill.
Misrouted conversations, a Fin agent answering from thin help content, onboarding emails nobody finished building. You’re paying for an AI-first platform and running it like a shared inbox. We fix that, usually in weeks.
Naming note: Intercom the company became Fin in May 2026. The platform is still called Intercom; Fin is the AI agent at the center of it. We implement all of it.
Get a free Intercom auditWe reply within one business day.
Sound familiar?
- Fin resolves under half your conversations, so your team still answers the same ten questions every day.
- Response times are slipping and the fix on the table is "hire another support person."
- You bought Advanced or Expert for the automation features and never turned most of them on.
- Trial users sign up, hear nothing for three days, and quietly leave.
- Someone set up Workflows two years ago, left the company, and now nobody dares touch them.
Any two of these and an audit will pay for itself. It’s free, so the math is forgiving.
What a proper implementation is worth
Take a team handling 200 conversations a day with Fin resolving 40% of them. That’s 120 daily escalations to humans, roughly $4,000 a month in agent time. Tune Fin to 65% (better help content, Fin Guidance for the sensitive stuff, Actions for account lookups) and escalations drop to 70 a day. Around $1,650 a month back, about $20,000 a year, before counting faster responses and lower churn.
Lifecycle messaging compounds it. A trial sequence that lifts conversion from 20% to 30% on 100 monthly trials at $50 MRR adds $6,000 a year in new revenue, from messages that run themselves once built.
Your numbers will differ. The audit replaces these examples with your actual volume, your actual resolution rate, and a payback estimate you can put in front of a CFO.
What we build
Fin AI that actually resolves
Help-content gap analysis, Fin Guidance so sensitive requests (cancellations, billing, admin changes) route to humans, Fin Actions for real-time account lookups. Resolution rate is the metric; everything serves it.
Routing that ends inbox chaos
Round-robin assignment, VIP prioritization, escalation paths, webhook enrichment so agents see context before they say hello.
Lifecycle campaigns that convert
Trial onboarding, product onboarding by segment, re-engagement for users gone quiet 30+ days. Email and in-app, sequenced and measured.
Integrations that keep data honest
HubSpot or Salesforce sync, Stripe, Segment or Mixpanel, custom webhooks. One customer record, not three contradicting ones.
How it works
Audit — free, ~1 week
Full workspace review: Fin performance, help-content gaps, workflow conflicts, unused paid features. You get a written findings report with the ROI math, yours to keep whether or not we work together.
Build — 2–6 weeks
Scoped from the audit. Fixed scope, weekly check-ins. You watch the metrics move as pieces go live.
Tune — optional retainer
Fin resolution monitoring, new campaign builds, quarterly feature reviews as Intercom ships new capabilities.
Who you’re working with
The platform expertise at Cado Digital comes from inside the building: our team’s background includes working at Intercom itself. The people who scope your project build it, with no account managers and no handoffs. That’s why clients say things like:
“Easily one of the best I have ever worked with. And trust me, I’ve worked with a lot of consultants over the past 7 years.”
Hai T., OLLI AI
“If you’re looking for the best of the best to expedite your onboarding and get rolling as quickly as possible with Intercom, this is the team.”
Travis T., RoboCent